Privacy Policy

Edition date: July 7, 2025

Website: www.bigtravelchat.com

1. General Provisions

This Privacy Policy defines the procedure for processing and protecting personal data of users of the BigTravelChat.com and BigTravelChat.ru websites (hereinafter referred to as the Website), provided when booking services, submitting requests, participating in Telegram groups, registering a personal account, or performing other actions on the Website.

The use of the Website implies the User's consent to this Policy.

2. Personal Data Operator

The personal data operator is:

Pokrovsky Dmitry Dmitrievich

Tax Identification Number (TIN): 710607011665

Address: Russia, Tula, Pervomayskaya St., 15/116, bld. 3, apt. 8

Contacts:

• Email: [email protected]
• Telegram: https://t.me/Dima_BigTravelChat

3. Personal Data We Process

We may collect and process the following categories of data:

• Name, phone, messenger (WhatsApp / Telegram)
• Email address
• Country of residence, citizenship
• Passport details (for car rentals)
• Geolocation (country / city)
• Information about route, date, time, number of people
• IP address, device type, browser
• Data from Cookies and UTM tags
• Content added by users (reviews, tips, posts, etc.)

4. Purpose of Processing

Personal data is processed for the following purposes:

• Booking and providing travel services
• Communicating with the user (via messengers, email, phone)
• Operating the personal account and user profile
• Conducting consultations, providing support in Telegram
• Behavior analysis and service improvement
• Compliance with the laws of the Russian Federation and the EU

5. Legal Basis

Personal data processing is carried out based on:

• Art. 6, Clause 1, Paragraphs 1, 5, 6, and 10 of Federal Law No. 152-FZ "On Personal Data"
• Art. 6 of Regulation (EU) 2016/679 (GDPR), if the user is located within the European Union

We act as a Data Controller in accordance with GDPR.

6. Disclosure to Third Parties

We do not disclose your data to third parties, except in the following cases:

• If necessary for service execution (e.g., to drivers, guides, chat operators)
• Upon legal request from government authorities
• With the explicit consent of the user

7. Cross-Border Data Transfer

In some cases, data may be transferred to servers located outside the Russian Federation, including when using Telegram, WhatsApp, and other integrations.

By continuing to use the website, the user consents to the potential cross-border transfer of their personal data.

8. Data Storage and Protection

• Data is stored on servers that comply with the requirements of the Russian Federation and EU legislation.
• Technical and organizational measures are taken to protect against leaks, hacking, loss, and unauthorized access.
• Data retention period — until the processing purposes are achieved or upon a written request from the user.

9. User Rights

The user has the right to:

• Request access to their personal data
• Request the correction, updating, or deletion of data
• Withdraw consent to data processing
• File a complaint with Roskomnadzor or other supervisory authorities

Requests should be sent to the following address:

📧 [email protected]

📨 https://t.me/Dima_BigTravelChat

10. Use of Cookies and Analytics

We use cookies and similar technologies to ensure proper website functioning, analytics, and content personalization.

Cookies may include:

• Session identifiers
• UTM tags
• Interface language
• Authentication details

We also use web analytics services (e.g., Google Analytics, Yandex.Metrica) that automatically collect anonymized data.

We also process anonymized user data for analyzing and improving website performance.

You can disable cookies in your browser settings.

11. Withdrawal of Consent

The user may withdraw their consent to personal data processing at any time by sending the corresponding request via email or Telegram, provided in Section 2.

12. Effective Date and Updates

This Policy takes effect on July 7, 2025.

All changes are published on this page.

Continued use of the website after the publication of a new edition implies your consent to it.

📌 Note

By submitting data through booking forms, consultations, or registration, the user agrees to the terms of this policy.